Shipping Policy
Kindly note that the selection of courier and parcel service will be contingent on the delivery postcode entered during the checkout process. We've partnered with reputable services such as DPD Express, Royal Mail Tracked 48, Yodel and Evri to ensure comprehensive coverage across the United Kingdom.
Order Processing
Your order will be processed the same day if placed before 12pm Monday - Friday. Orders placed after 12pm on Friday will be dispatched on Monday.
To ensure timely delivery, please double-check and provide a complete and accurate shipping address. Incomplete or incorrect addresses may cause delays in processing your order.
Delivery Time
You can anticipate receiving your parcel within 1-3 working days, excluding bank holidays. For customers in Northern Ireland and Highlands and Islands, delivery may take additional days depending on your postcode region. For an estimate of delivery time, please contact support@99scents.com before placing your order.
It's important to note that the terms "Tracked 24" and "Tracked 48" do not guarantee delivery within 24 or 48 hours; these are the names assigned by Royal Mail to their services. The estimated delivery time for both services is a two working days from dispatch.
Occasionally, unforeseen delays may occur with courier services that are beyond our control. If you experience any issues, please reach out to us at support@99scents.com and we will do our best to help.
Order Tracking
Keep track of your order's progress by referring to the tracking link sent to you via email at the time of dispatch. Ensure to check your junk/spam folder if you can't locate the email. Contact us at support@99scents.com if you need assistance.
Free Shipping Offer
To qualify for a free shipping offer, your order value must exceed £40 after any discount codes have been applied. Our free shipping offer is only available to customers within the United Kingdom. Orders qualifying for free shipping are dispatched on a standard service, typically with a delivery time frame of 2 - 3 working days. Next day delivery services are not available as part of any free shipping offers. If you require your item(s) quicker, please upgrade from standard to expedited delivery for a faster service.
For any questions or concerns regarding your order, feel free to contact us for assistance.